Cancellation & Refund Policy

Effective Date: July 25, 2026

At Focus Point Brant, customer satisfaction is our priority.

Order Cancellation

Orders may be cancelled:

• Before shipment without additional charges.
• After shipment, cancellation requests may not be accepted.

Damaged or Incorrect Products

If you receive:

• Damaged items
• Defective products
• Incorrect products

Please contact us within 48 hours of delivery with photos or videos as proof.

Refund Eligibility

Refunds are processed only if:

• Wrong item delivered
• Product arrives damaged
• Manufacturing defect exists
• Order cannot be fulfilled by us

Non-Refundable Items

Refunds will not be issued for:

• Products damaged due to customer misuse.
• Physical damage after delivery.
• Items without original packaging or accessories.
• Products returned without prior approval.

Refund Process

Once approved:

• Refunds are processed within 5–10 business days.
• Refunds are credited to the original payment method